Refund policy

Refund Policy

At Fanlora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@fanlora.com.

Please note that returns must be sent to the following address:

Fanlora Cosmetics
Admiralty Homes Estate
Lekki, Lagos
Nigeria

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@fanlora.com.

Damages and Issues

Please inspect your order immediately upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

Opened or used beauty and skincare products
Personalized or custom products
Gift cards
Sale items
Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before making a purchase.

Exchanges

The fastest way to get the item you want is to return the original item (if eligible). Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, unopened, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@fanlora.com.