Privacy policy

Privacy Policy

Last updated: May 22, 2026

Fanlora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Fanlora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history and transaction details

  • Account login information

  • Device and browser information

  • IP address and usage data

  • Communications and customer support inquiries

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies

  • From Shopify and third-party service providers

  • From marketing and analytics partners

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and shopping experience

  • Personalize product recommendations

  • Send updates, promotional emails, and marketing communications

  • Detect fraud and maintain security

  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Shopify and related service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Marketing and analytics partners

  • Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

Shopify Services

Our store is hosted on Shopify. Shopify may collect and process your personal information in accordance with its own privacy practices.

To learn more about Shopify’s privacy practices, visit:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze traffic and performance

  • Deliver personalized advertisements

You can manage cookie preferences through your browser settings.

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party websites.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your data

To exercise any of these rights, contact us using the information below.

Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements and policies

International Data Transfers

Your information may be processed and stored outside your country of residence, including by Shopify and related service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Fanlora Cosmetics

Atewolara Road, Admiralty Homes Estate
Lekki, Lagos 106104
Nigeria

Email: support@fanlora.com